Dial-up Networking (DUN) error code 691 refers to an incorrect username and/or password. Double-check that your CAPS Lock isn't on and re-type your password. If you're travelling and you've changed your access number, you'll need to change your username and add the suffix of @ntslink.net/.com/.biz to your username, depending upon the access number you're using. If after a few attempts, you're still unable to connect, give our technical support staff a call at (309)353-2913.

Typically, Outlook Express and Netscape Messenger will yield an error message in the event that it is not configured correctly and/or a technical difficulty arises on the mail server. A mail server failure is rare, so checking your NTS mail server configuration is usually the first step in resolving this issue, particularly if you're a new customer and this is your first time through Outlook Express/Netscape Messenger setup. Check to make sure you have the mail servers configured as follows:

POP3 Incoming Server: mail.ntslink.net
SMTP Outbound Server: mail.ntslink.net

This can also occur if our systems indicate that you are over your account limit. In this case, it is necessary to call the technical support staff at (309)353-2913.

This is a configuration issue that can be easily resolved by going into the Outlook Express or Netscape Messenger setup. Broadband users will usually not encounter this issue, as it usually only pertains to dial-up users only.

NTS WebMail enables a user to check his/her email from any location with an Internet connection. It's as simple as logging into MyNTS and clicking the WebMail link in the left navigation bar. From there, our online WebMail system allows you to check, reply to and compose email, even allowing attachments such as pictures and documents. All of the functionality of Outlook Express and Netscape Messenger when you're on the go.